RETURN POLICY

 

We offer you 14 days to make a return, including products on sale. However, ALL accessories are final sales.

 

To make a return :

 

1.     Pack the box in a bag and affix the return slip to the bag. Some repacking fees of $10.00 will be added if the box is not properly wrapped.

2.     To call Purolator at 1-888-744-7123 so that he can pick up the package at the desired location or bring it to a Purolator office or if you have a return label from Canada Post bring them to your nearest Canada Post office.

 

When the return label provided in the shipment is used, a fixed fee of $ 10 will be deducted from the reimbursement for the provinces of Quebec and Ontario. Except for the following administratives regions; Saguenay-Lac-St-Jean, Bas-Saint-Laurent, Côte-Nord, Nord-Du-Québec, Gaspésie and the following provinces Alberta, Manitoba, Saskatchewan, British Columbia, Prince Edward Island, Nova Scotia and New Brunswick a fees of 18$ will be deducted from the refund. Finally, a fees of $ 30 will be deducted from the reimbursement of the following province:  Newfoundland and Labrador.

 

 

IMPORTANT: 

 

Groupe Le Pacha agrees to take back a product within 14 days of the date of receipt upon presentation of proof of purchase. The product must be in its original packaging, unused and in perfect condition for resale. The product must be returned intact in its original packaging. If the product is returned after the proscribed date, incomplete or damaged, the refund may be refused, and the product will be returned to you at your expense.  Carefully pack your merchandise in a plastic wrap or bag, making sure to include your invoice (received by email). A $ 10.00 repackaging fee will be added if the box is unpacked or damaged.

 

Shipping charges are non-refundable, except if you are returning a product due to a shipping error, or a defect reported within 14 days. You can return your purchase by using the prepaid return label. You can also return your purchase at your charge, with your own carrier to A-36 Chemin de La Savane, Gatineau, QC, J8T 5C2. Finally, you can return the product in one of our stores (Gatineau, Hull, AGORA and Ottawa) to avoid return costs.